Privacy policy

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Privacy Policy

Welcome to our Privacy Policy. Your privacy is of paramount importance to us, and this policy outlines how we collect, use, and protect your personal data when you visit or interact with our website.

What Data We Collect

We may collect and process the following types of personal information:

Personal Identification Information: such as your name, email address, phone number, and postal address when you contact us or register on our website.
Technical Data: including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: information on how you use our website, pages visited, links clicked, and other actions taken.
Cookies and Tracking Data: to improve your user experience and gather analytical information.

How We Use Data

We use your data to:

Provide and maintain our website and services;
Respond to your inquiries and provide customer support;
Improve our website based on the feedback and your usage patterns;
Send you important updates and information relevant to your interests;
Ensure website security and prevent fraudulent activities;
Comply with legal obligations and regulations.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings;
Understand and analyze user behavior on the site;
Deliver customized content and offers;
Authenticate users and prevent fraudulent use.

You can manage or disable cookies through your browser settings; however, doing so may affect your experience on the website.

Third-Party Links

Our website may contain links to third-party websites or services, including our social media page on Social/X (https://x.com/VisitLondon). These external sites may have their own privacy policies, and we do not accept responsibility for their privacy practices. We encourage you to review those policies before providing any personal information.

Data Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Our security protocols include:

Secure socket layer (SSL) encryption to protect data transmission;
Regular security assessments and updates to our systems;
Restricted access to personal data only by authorized personnel;
Use of reputable hosting providers with robust security practices.

Despite these efforts, no method of transmission over the Internet or electronic storage is fully secure. We cannot guarantee absolute security of your data.

User Rights

You have the following rights concerning your personal data collected on our website:

Right to Access: Request a copy of the personal data we hold about you;
Right to Rectification: Request correction of inaccurate or incomplete data;
Right to Erasure: Request deletion of your personal data, subject to legal and contractual limitations;
Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances;
Right to Data Portability: Request to receive your data in a structured, commonly used format;
Right to Object: Object to data processing based on legitimate interests or direct marketing;
Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details provided below.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: [email protected]
Phone: +44 7700 900111
Address: Flat 12, 7 Brunswick Road, London SW3 2DX

We are committed to responding to your inquiries promptly and in accordance with applicable data protection laws.